Frequently Asked
Questions at fb001.c

You must be at least 21 years old to register and play at fb001.c. This is a strict legal requirement under Philippine gaming regulations. Players under 21 are not permitted to create an account, make deposits, or participate in any real-money games on our platform.

Age verification is mandatory during the KYC process. If we discover that a player is underage, the account will be immediately suspended and all funds frozen pending investigation. fb001.c has a zero-tolerance policy for underage gambling.

No. Each player is permitted to hold only one (1) fb001.c account. Creating multiple accounts — whether using the same or different personal details — is strictly prohibited and constitutes a violation of our Terms & Conditions. If duplicate accounts are detected, all associated accounts may be suspended and any bonuses or winnings forfeited.

If you've forgotten your login credentials, use the "Forgot Password" feature on the login page rather than creating a new account.

Go to the fb001.c login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. Click the link in the email, enter your new password, and confirm it. The reset link is valid for 30 minutes.

If you no longer have access to your registered email address, contact our 24/7 live chat support team and they will guide you through the account recovery process with identity verification.

To complete KYC verification at fb001.c, you'll need to submit the following:

• Proof of Identity: PhilSys National ID, Philippine Passport, Driver's License, SSS/GSIS ID, or PRC ID
• Proof of Address: A utility bill, bank statement, or government document showing your current address (issued within the last 3 months)
• Selfie Verification: A clear photo of yourself holding your ID

Documents must be clear, unedited, and fully visible. KYC verification is typically completed within 24–48 hours on business days.

Log in to your fb001.c account and navigate to "My Profile" or "Account Settings." You can update your contact number, email address, and communication preferences from there. Note that your full legal name and date of birth cannot be changed after KYC verification is complete, as these are tied to your verified identity.

If you need to update your registered name due to a legal name change, contact our support team with the relevant legal documentation.

You can request account closure at any time by contacting our support team via live chat or email at [email protected]. Before closing your account, make sure to withdraw any remaining balance. Once your account is closed, you will no longer be able to access it or recover any data associated with it.

If you're closing your account due to concerns about your gaming habits, we strongly encourage you to consider our self-exclusion options instead — which allow you to take a break while keeping your account and funds safe.

fb001.c supports a wide range of payment methods popular with Filipino players:

• E-Wallets: GCash, PayMaya (Maya)
• Online Banking: BPI Online, BDO Online, Metrobank Online, UnionBank
• Over-the-Counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier
• Bank Transfer: InstaPay, PESONet

All transactions are processed in Philippine Peso (₱). No foreign currency conversion fees apply for PHP deposits.

The minimum deposit at fb001.c is ₱100 for most payment methods including GCash and PayMaya. For bank transfers via InstaPay or PESONet, the minimum may vary depending on your bank's own transfer limits.

There is no maximum deposit limit set by fb001.c, though your payment provider may impose their own daily transaction limits. GCash, for example, has a default daily send limit that can be increased by completing their own verification process.

Most deposits at fb001.c are credited instantly or within a few minutes:

• GCash / PayMaya: Instant (usually under 2 minutes)
• InstaPay: Near-instant to 15 minutes
• PESONet: Same business day (cut-off times apply)
• Over-the-Counter: 30 minutes to 2 hours after payment confirmation

If your deposit hasn't reflected after the expected time, contact our support team with your transaction reference number and we'll resolve it promptly.

fb001.c does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your payment provider before making a transfer if you're unsure about their fee structure.

If your deposit failed, first check the following:

• Ensure your GCash or bank account has sufficient balance
• Check that you haven't exceeded your payment provider's daily transaction limit
• Verify that your KYC verification is complete — unverified accounts cannot process deposits
• Make sure you're using the correct fb001.c deposit account details

If the issue persists, contact our 24/7 support team via live chat with your transaction reference number. If funds were deducted from your account but not credited to fb001.c, we will investigate and resolve the discrepancy within 24 hours.

No. All deposits must come from a payment account registered in your own name. Third-party deposits — where the payment account belongs to another person — are not permitted at fb001.c. This policy is in place to prevent fraud and money laundering, and to comply with anti-money laundering (AML) regulations in the Philippines.

Deposits made from third-party accounts may be reversed and the associated account suspended pending investigation.

To withdraw from fb001.c, log in to your account and go to the "Cashier" or "Withdraw" section. Select your preferred withdrawal method (GCash, bank transfer, etc.), enter the amount you wish to withdraw, and confirm the request. Make sure your KYC verification is complete and your withdrawal account matches the name on your fb001.c account.

The minimum withdrawal amount is ₱200. Withdrawal requests are reviewed by our finance team before processing.

Withdrawal processing times at fb001.c vary by method:

• GCash: 1–4 hours after approval
• PayMaya: 1–6 hours after approval
• InstaPay (BPI, BDO, Metrobank): Same business day
• PESONet: 1–2 business days

Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. Our finance team processes requests during business hours (8AM–10PM PHT).

Withdrawals may be delayed for several reasons:

• KYC verification is incomplete or documents are pending review
• Active bonus wagering requirements have not yet been met
• The withdrawal amount exceeds your daily or weekly limit
• Additional security verification is required for large withdrawals
• The request was submitted outside of processing hours

If your withdrawal has been pending for more than 24 hours without explanation, contact our support team immediately with your withdrawal reference number.

fb001.c does not charge withdrawal fees on standard payouts. However, your receiving bank or e-wallet provider may apply incoming transfer fees. GCash and PayMaya typically do not charge fees for receiving funds, but bank transfers via PESONet may incur a small fee depending on your bank.

Yes, you can cancel a withdrawal request while it is still in "Pending" status. Go to your transaction history, find the pending withdrawal, and click "Cancel." The funds will be returned to your fb001.c account balance immediately.

Once a withdrawal has been approved and is in "Processing" status, it can no longer be cancelled. Contact our support team as soon as possible if you need to cancel an approved withdrawal.

fb001.c offers a wide variety of games designed for Filipino players:

• Slot Games: Hundreds of video slots from top providers with varying themes, paylines, and bonus features
• Bingo: Classic and modern bingo rooms with real-time draws and chat features
• Keno: Including our popular Keno Bonus Number game with enhanced prize multipliers
• Fish Shooting: Ocean Lord and other fish table games with skill-based mechanics
• Live Casino: Live dealer baccarat, roulette, blackjack, and Sic Bo streamed in real time
• Sports Betting: PBA, NBA, UFC, boxing, and international football markets

Yes. All games at fb001.c use a certified Random Number Generator (RNG) to ensure that every outcome is completely random and independent of previous results. Our RNG systems are regularly audited by independent third-party testing agencies to verify fairness and compliance with industry standards.

Live casino games are streamed from professional studios with real dealers and physical equipment, providing an additional layer of transparency. You can view the game history and results at any time during a live session.

RTP stands for Return to Player — it's the percentage of all wagered money that a game is designed to pay back to players over time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over millions of spins.

RTP is a long-term statistical average and does not guarantee results in any individual session. Higher RTP games generally offer better value over time. You can find the RTP for each game in its information or paytable section within fb001.c.

Absolutely. fb001.c is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The mobile site is responsive and designed to work smoothly on smartphones and tablets, including popular devices used by Filipino players like Samsung Galaxy, OPPO, Vivo, and iPhone models.

For the best mobile experience, we recommend using a stable WiFi or LTE connection, especially for live casino games and fish shooting titles.

If you experience a disconnection during a game, fb001.c's system automatically saves your game state. When you reconnect and return to the game, it will resume from where it left off. Any bets that were placed before the disconnection are preserved and outcomes are recorded accurately.

In the rare event of a technical error that affects a game outcome, our team will review the session logs and resolve any discrepancies fairly. Contact support with your game session ID if you believe a disconnection affected your result.

fb001.c offers a generous welcome package for new Filipino players. After completing registration and your first deposit, you'll be eligible for a welcome bonus that boosts your starting balance. The exact bonus amount and structure are displayed on the promotions page and may vary based on current offers.

Welcome bonuses are credited automatically to your account after your qualifying deposit is confirmed. Make sure to opt in to the promotion if required before making your deposit.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw the bonus funds or any winnings derived from them. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash.

Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games and live casino may contribute less. Check the specific bonus terms for contribution rates.

Yes, most bonuses at fb001.c have an expiry period. Typically, you have 7 to 30 days from the date the bonus is credited to meet the wagering requirements, depending on the specific promotion. If the wagering requirements are not completed within the validity period, the bonus and any associated winnings will be forfeited.

You can check the remaining validity and wagering progress of your active bonuses in the "My Bonuses" section of your account dashboard.

Yes! fb001.c has a referral program that rewards you for inviting friends to join the platform. When a friend registers using your unique referral link and makes their first qualifying deposit, both you and your friend receive a bonus reward. The more friends you refer, the more you can earn.

Find your referral link in the "Refer a Friend" section of your account. Referral bonuses are subject to standard wagering requirements and terms.

Bonus funds cannot be withdrawn directly — they must first be converted to real money by completing the associated wagering requirements. Once the wagering requirements are fully met, the bonus balance converts to withdrawable real cash that you can transfer to your GCash or bank account.

Your account balance is typically split into "Real Money" and "Bonus Money." Real money deposits can always be withdrawn at any time (subject to standard withdrawal processing), while bonus funds are locked until wagering is complete.

Yes. fb001.c uses industry-standard 256-bit SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. This is the same level of encryption used by major banks and financial institutions in the Philippines.

Your personal information, payment details, and account data are stored securely and never shared with unauthorized third parties. We comply with applicable data privacy laws including the Philippine Data Privacy Act of 2012 (Republic Act 10173).

Here are some best practices to keep your fb001.c account secure:

• Use a strong, unique password that you don't use on other sites
• Enable two-factor authentication (2FA) in your account security settings
• Never share your login credentials with anyone — fb001.c staff will never ask for your password
• Always log out after playing, especially on shared or public devices
• Be cautious of phishing sites — always verify you're on the official fb001c.com domain
• Report any suspicious activity on your account to our support team immediately

If you suspect that someone has accessed your fb001.c account without your permission, take these steps immediately:

• Change your password right away via the "Forgot Password" feature
• Contact our 24/7 live chat support to report the incident and request an account freeze
• Review your transaction history for any unauthorized deposits or withdrawals
• Check and update the email address and mobile number linked to your account

Our security team will investigate the incident and take appropriate action to protect your account and funds.

fb001.c does not sell or share your personal data with third parties for marketing purposes. We may share limited data with trusted service providers (such as payment processors and KYC verification partners) strictly for the purpose of operating our platform and complying with legal obligations.

For full details on how we collect, use, and protect your data, please read our Privacy Policy.

fb001.c is committed to promoting safe and responsible gaming for all Filipino players. We offer the following tools in your account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending
• Session Time Limits: Receive alerts or automatic logouts after a set playing duration
• Loss Limits: Cap the amount you can lose within a defined period
• Cooling-Off Period: Take a short break of 24 hours to 30 days without fully closing your account
• Self-Exclusion: Permanently or temporarily exclude yourself from all fb001.c services
• Reality Check: Pop-up reminders showing how long you've been playing and your net session result

To activate self-exclusion, log in to your fb001.c account and go to "Responsible Gaming" in your account settings. Select "Self-Exclusion," choose your preferred exclusion period (from 6 months up to permanent), and confirm your request. Self-exclusion takes effect immediately.

During a self-exclusion period, you will not be able to log in, deposit, or play. Any remaining balance can be withdrawn after the exclusion is processed. If you need help activating self-exclusion, contact our support team at [email protected] and we will assist you promptly — no questions asked.

Problem gambling can affect anyone. Watch out for these warning signs:

• Spending more money or time gambling than you intended
• Chasing losses — continuing to play to try to win back money you've lost
• Neglecting work, family, or personal responsibilities because of gambling
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when not gambling
• Hiding your gambling activity from family or friends

If any of these apply to you, we strongly encourage you to use our responsible gaming tools or speak to a professional. Gaming should always be fun — not stressful. Visit our Responsible Gaming page for more resources.

Yes. All responsible gaming limits at fb001.c can be set directly from your account dashboard without needing to contact support. Go to "Account Settings" → "Responsible Gaming" to access deposit limits, loss limits, session timers, and cooling-off options.

Limit reductions take effect immediately. Limit increases, however, have a mandatory 24-hour cooling-off period before they become active — this is a deliberate safeguard to prevent impulsive decisions during a gaming session.